Refund & Returns Policy:<\/strong> At MALKAH, we carefully inspect our products before dispatch to ensure that they meet our quality standards. We want you to have a positive shopping experience, and our Refund & Returns Policy explains the circumstances under which an order may be eligible for an exchange, return or refund.<\/p>\n\n\n\n Exchange and Return Period:<\/strong> Customers who wish to request an eligible exchange or return must contact MALKAH Customer Care within 3 WORKING DAYS<\/strong> of receiving their order. Requests submitted after the applicable period may not be accepted. Customers could contact us through malkahcollection@gmail.com<\/strong><\/a>, WhatsApp:<\/strong> +92 349 3458072<\/strong><\/a> and provide their order number and details of the reason for the request.<\/p>\n\n\n\n Conditions for Exchange or Return:<\/strong> For a product to qualify for an exchange or approved return, it must be unused, unworn, unwashed, and in its original condition. All original tags should remain attached, and the product should be free from perfume, makeup, stains, odors, damage, or any other indication that it has been used. The product should also be returned with its original packaging and relevant order information where applicable. MALKAH reserves the right to refuse an exchange or return if the product does not meet these requirements and will charge the courier return fee or product damaging recovery payment where applicable.<\/p>\n\n\n\n Items That Cannot Be Returned or Exchanged:<\/strong> Products purchased during sale, clearance, promotional, or special-discount campaigns may be considered final sale and may not be eligible for exchange or return unless the product is received damaged, defective, or incorrect. Customized, altered, or specially made products may also be excluded from our standard exchange and return policy. Products that have been worn, washed, damaged, stained, altered, or returned without their original tags may not be accepted.<\/p>\n\n\n\n Size Exchange:<\/strong> If you receive a product in an incorrect size due to your selection at the time of purchase, MALKAH may provide a size exchange subject to product availability and compliance with our exchange conditions & fee. Customers are encouraged to carefully review the available size chart before placing an order. If the requested replacement size is unavailable, MALKAH may offer another available solution, such as an alternative size, subject to the circumstances.<\/p>\n\n\n\n Damaged, Defective, or Incorrect Products:<\/strong> If you receive a product that is damaged, defective, or different from the product you ordered, you must contact MALKAH within 1 working day<\/strong> of delivery or order placed. You may be asked to provide clear photographs of the product, packaging, shipping label, and the issue identified. After reviewing the claim, MALKAH will determine the appropriate resolution. Where the issue is confirmed to have resulted from an error or fault attributable to MALKAH, we may offer a replacement, exchange, store credit, or refund, as applicable.<\/p>\n\n\n\n Refunds:<\/strong> MALKAH may operate an exchange-only on charges refund or store return policy for eligible returns, in which case cash refunds will not be provided for change of mind, incorrect size selection, or personal preference. Alternatively, where refunds are offered, approved refunds will generally be processed through the original payment method where possible. Refund processing times may vary depending on the payment method, bank, or financial institution involved.<\/p>\n\n\n\n Order Enquiries:<\/strong> If your question relates to an existing order, please provide your order number along with the name, phone number and date used when placing the order. Providing these details will allow our Customer Care team to locate your order and assist you more efficiently.<\/p>\n\n\n\n Exchange, Return, or Damaged Product Enquiries:<\/strong> If you need assistance with an exchange, return, damaged product, defective product, or incorrect item, please contact us & Deliver within the 3 working day<\/strong> specified in our Refund & Returns Policy. Depending on the nature of your request, we may ask you to provide photographs or other information so that our team can properly review the issue.<\/p>\n\n\n\n Response Time:<\/strong> MALKAH aims to respond to customer inquiries within 1-3 days<\/strong>. Response times may be longer during new collection launches, promotional campaigns, sale periods, public holidays, technological issue, or periods of unusually high customer demand. We appreciate your patience and will make every reasonable effort to assist you as quickly as possible.<\/p>\n\n\n\n Return Shipping Charges:<\/strong> Unless a product has been confirmed to be defective, damaged, or incorrectly supplied by MALKAH, the customer may be responsible for the shipping and handling costs associated with returning or exchanging an item. If MALKAH confirms that an error occurred on our part, we will provide appropriate instructions regarding the return shipment.<\/p>\n\n\n\n Inspection of Returned Products:<\/strong> All products returned to MALKAH are subject to inspection. Submission of a return or exchange request does not automatically guarantee approval. Our team will review the product to determine whether it meets the conditions described in return policy before approving the requested resolution.<\/p>\n\n\n\n Order Cancellation:<\/strong> Customers may request cancellation of an order before it has been processed or dispatched by contacting MALKAH Customer Care. Once an order has been dispatched, cancellation may no longer be possible, and the applicable exchange or return procedure will apply. MALKAH may also cancel an order in circumstances such as product unavailability, incorrect pricing or product information, payment issues, suspected fraudulent activity, or other circumstances beyond our reasonable control.<\/p>\n\n\n\n Refused or Unaccepted Orders:<\/strong> If a customer refuses to accept an order or repeatedly fails to receive an order after it has been properly placed and dispatched, MALKAH may recover applicable delivery, return, or other reasonable costs, subject to applicable law. Repeated refusal of Cash on Delivery orders may also result in restrictions on future Cash on Delivery purchases.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Return & Exchange Policy Refund & Returns Policy: At MALKAH, we carefully inspect our products before dispatch to ensure that<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/malkah.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malkah.com.pk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/malkah.com.pk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/malkah.com.pk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malkah.com.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":3,"href":"https:\/\/malkah.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29728,"href":"https:\/\/malkah.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/29728"}],"wp:attachment":[{"href":"https:\/\/malkah.com.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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