Terms & Conditions

Welcome to MALKAH. These Terms & Conditions govern your use of the MALKAH website, online store, products, and related services. By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read and agree to these Terms & Conditions and the policies referenced within them.

About MALKAH: MALKAH is a women’s fashion and clothing brand offering products through its online store and other authorized sales channels. Throughout these Terms & Conditions, the words “MALKAH”, “we”, “us”, and “our” refer to MALKAH, while “customer”, “you”, and “your” refer to any person who accesses our website or purchases our products.

Use of Our Website: You agree to use the MALKAH website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website. You must not use our website for fraudulent activities, attempt to gain unauthorized access to our systems, introduce malicious software, interfere with website security, or use our website or content in any manner that violates applicable laws.

Product Information: MALKAH makes reasonable efforts to ensure that product descriptions, photographs, colors, measurements, sizes, prices, and other product information displayed on our website are accurate. However, colors may appear slightly different depending on the customer’s device, screen settings, lighting conditions, photography, and other factors. Minor variations in fabric texture, embroidery, printing, stitching, or finishing may also occur and will not necessarily constitute a product defect.

Product Availability: All MALKAH products are subject to availability. The presence of a product on our website or in your shopping cart does not guarantee that the product will remain available until your order is completed or dispatched. If an ordered product becomes unavailable, MALKAH may contact the customer and offer an appropriate alternative or refund where applicable, or cancellation.

Prices and Pricing Errors: All prices displayed on the MALKAH website are subject to change without prior notice. MALKAH reserves the right to correct typographical, pricing, product-description, promotional, or technical errors. If an order has been placed based on a significant error in pricing or product information, MALKAH may or may not contact the customer to offer the option of confirming the order at the correct price or cancelling the order.

Orders: When you place an order through the MALKAH website, you are requesting to purchase the selected products. An order becomes subject to acceptance and confirmation by MALKAH. We reserve the right to refuse or cancel an order where reasonably necessary, including circumstances involving product unavailability, incorrect information, payment problems, suspected fraudulent activity, repeated failed deliveries, incorrect customer details, technical errors, or other circumstances that may affect our ability to fulfil the order.

Customer Information: Customers are responsible for providing accurate and complete information when placing an order. This includes providing the correct name, phone number, email address, billing information, and delivery address. MALKAH is not responsible for delays, failed deliveries, or additional costs resulting from inaccurate, incomplete, or outdated information provided by the customer.

Payment: MALKAH may offer payment methods including Cash on Delivery, bank transfer, debit card payments, online payment gateways, and other payment methods made available through the website or discussed through WhatsApp. Available payment methods may change from time to time. Where advance payment is required, an order may not be processed until the payment has been successfully received or verified.

Intellectual Property: All content appearing on the MALKAH website, including the MALKAH name, logo, website design and other creative content etc, is owned by or Certified to MALKAH and may be protected by applicable intellectual-property laws. Customers may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit MALKAH’s intellectual property without prior written authorization from the MALKAH management.

User Reviews and Submitted Content: Customers may have opportunities to submit reviews, comments, photographs, feedback, or other content to MALKAH. By submitting content, you confirm that the content is truthful and does not violate the rights of another person or contain unlawful, defamatory, abusive, misleading, or otherwise inappropriate material. To the extent permitted by applicable law, you grant MALKAH permission to use, reproduce, publish, display, and share submitted content for legitimate business, promotional, and marketing purposes.

Third-Party Services: The MALKAH website may rely on third-party services, including payment processors, courier companies, technology providers, website hosting providers, analytics services, and other external service providers. Your interaction with such services may also be subject to your agreement of terms and privacy policies of those third parties. MALKAH is not responsible for independent services or policies operated by third-party providers.

Limitation of Liability: To the extent permitted by applicable law, MALKAH will not be responsible for delays, losses, interruptions, or failures caused by circumstances outside our reasonable control, including courier delays, natural disasters, internet or technical failures, government restrictions, strikes, security situations, public emergencies, or other unforeseen circumstances. Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Privacy: Your use of the MALKAH website and the personal information you provide to us are also governed by our Privacy Policy. By using our website and providing information to MALKAH, you acknowledge that your information may be collected and processed in accordance with that Privacy Policy.

Changes to These Terms: MALKAH reserves the right to update or modify these Terms & Conditions from time to time. Any changes will be published on the MALKAH website with an updated timeframe. Your continued use of the website after revised Terms & Conditions have been published will constitute acceptance of the updated terms to the extent permitted by applicable law.

Governing Law: These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of the Islamic Republic of Pakistan, subject to any mandatory consumer rights, protections, or legal requirements that apply to your transaction.

Contact

If you have any questions regarding these Terms & Conditions, you may contact MALKAH Customer Care at malkahcollection@gmail.com, WhatsApp: +92 349 3458072.

Note:
Please read these Terms & Conditions carefully. These terms, as updated or amended from time to time, form a legally binding agreement between you and MALKAH. By accessing, using, or making a purchase from our website, you agree to comply with these terms.